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Frequently Asked Questions (FAQ)

Find answers to the most frequently asked questions about CCC Library.

Why can't I log in?

CCC provides off-campus access to library databases and eBooks for current students, faculty, and staff only. When accessing an online resource from off-campus, access is authenticated via a proxy server. You will be asked to enter your myClackamas credentials to verify your current affiliation with the College.

Below are explanations of the errors you might encounter when logging in to your library accounts or to CCC Library’s articles and databases.

  • Why can't I log in?
  • Are you able to log into both myClackamas AND Moodle with the same username and password?
    • If no, reset your myClackamas password, wait 30 minutes, and try again.
    • If yes, identify the problem and a solution below.
    • I am unable to log into a library database (e.g., EBSCO).
      • For your username, make sure you’re using your entire CCC student email (including the @student.clackamas.edu) and myClackamas password.
      • Double check that CAPS lock is off.
      • Double check your spelling.
      • For help, contact CCC Library’s IT specialist Mark Kremkow (mark.kremkow@clackamas.edu, 503-594-6152).
    • I am unable to log into the CCC Library Catalog.
      • For your username, make sure you’re using your entire CCC student email (including the @student.clackamas.edu) and myClackamas password.
      • Double check that CAPS lock is on
      • Double check your spelling.
      • For help, contact CCC Library’s IT specialist Mark Kremkow (mark.kremkow@clackamas.edu, 503-594-6152).
    • A link in Moodle is not working.
  • Clinking on a library link isn't working; link is broken.
  • What you need to do: Contact a librarian through 24/7 Ask a Librarian chat and ask for help getting the resource. Second, please let your instructor know that the link is broken.
    A link to a library resource is incorrect if you follow it and land on any of the following:
    • CCC’s homepage.
    • A CCC page that says the requested page could not be found.
    • A sign-in screen that isn’t the CCC login or has a logo other than CCC’s.

    Faculty: Linking to articles and more contains instructions for creating links to library resources that will work from on and off campus.
  • Error message says: "Enter your user ID in the format “domain\user” or “user@domain”.
  • You may be entering the wrong login credentials. Log in using your full Clackamas email address as your username, and your myClackamas password. (Example: doe.jane@student.clackamas.edu).
    incomplete username on login screen
  • Error message says: “Oops! It looks like you have attempted to view a page that has not been configured for access.”
  • This error occurs when you try to go to a website that either is a new resource or isn't known to our Proxy service. Please contact CCC Library’s IT specialist Mark Kremkow (mark.kremkow@clackamas.edu, 503-594-6152) and we’ll get it resolved as soon as possible.example of error message two
  • Error message says: “This site can’t be reached sts.clackamas.edu took too long to respond.”
  • This error is likely a computer, network, or browser issue. Solutions:
    • Try another browser (e.g., Firefox, Chrome).
    • Reset your wifi connection (if applicable).
    • Restart your computer/device.
    • Try another computer/device.
    Error message 3: this site cannot be reached
  • Can't access CCC databases or articles?
  • If you were successful at logging in but have problems accessing specific databases or online resources, verify that you are in the right place: All library resources must be accessed through links on CCC Library's website. Library resources cannot be accessed through Google or Google Scholar.
    If you are certain that you are in the right place, try these steps:
    • Try a different browser (e.g., Firefox, Chrome).
    • Disable security temporarily.
    • Delete cookies.
    • Delete temporary files.
    • Restart your browser.
    • Restart your computer.

Clackamas Community College Library - 19600 Molalla Avenue, Oregon City, Oregon 97045
Reference: 503-594-6042     |     reference@clackamas.edu     |     Circulation: 503-594-6323
Library Hours     |     Moodle     |     myClackamas     |     FAQ
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